Return of goods policy

Since 1998 we have offered our customers a 100% satisfaction policy

Warming pets

Our pet heater products are manufactured to the highest quality.
Several pet heaters and pet bed warmers are exclusive to petheaters.

Our web site is constantly monitored to provide you with safe & easy shopping

If you are not completely satisfied with any product purchased we will gladly organize a refund or exchange.

Warming puppies

Your purchase may be returned for a refund within a 30 day period that commences AFTER the delivery date.

There is no restocking fee for items that are unsuitable for you.

A full refund is guaranteed
Simply return the item in the same condition as sold.
Opened packages are accepted as being in original condition.

We also offer you a choice of exchanging refunds for a gift voucher valued at the full retail price.
The gift voucher can be used at several on-line stores that carry a large variety of pet related merchandise.

This great offer includes a 10% discount on all store products. Items on sale or have a reduced price are excluded.

All electrical items are guaranteed to be suitable for the delivery area. To enhance our customer satisfaction
products that do not conform to local standards will have the purchase price & shipping refunded.

PETHEATERS GUARANTEE DELIVERY...... Your purchase is shipped with a tracking number.

heaters for pet

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PetHeaters keeping pets warm since 1998

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Our web site is constantly monitored to ensure you have a safe and enjoyable visit Deliveries are by registered mail with a tracking number. Heaters may be operated on a transformer / battery or solar *
SUPPLIED unless otherwise stated. All heaters are tested and are protected with a full manufacturers warranty. All connections should be placed in a safe and dry area. The small pet heaters are portable.